Your incoming enquiries

• Call back within the hour after the enquiry, if you can.
• The person still has your ad in mind.
• Say your first name and your company name.
• Repeat their request in one sentence.
• Ask if it is a good moment to talk.
• If nobody answers, leave a short message.
• Send a text too, then try again later in the day.

Example to sayHello, this is [your first name] from [your company]. You wrote to us earlier about your project. Do you have two minutes to talk about it?

• Plan two or three follow-ups, no more.
• The first the next day, the second three days later.
• The third one week after.
• Change the channel: a call, then a text.
• In the enquiry, pick “Tomorrow”, “In 3 days” or “In a week”.
• On the day, the enquiry shows “Follow-up due”.
• Remove the follow-up as soon as the person has replied.

Example text messageHello, this is [your first name] from [your company]. I am getting back to you about your project. Would you like to talk about it this week?

• Confirm the appointment by text as soon as it is booked.
• Give the day, the time and the address.
• Remind them the day before, by text or by phone.
• Let the person say if the time no longer suits them.
• If they do not come, call a little later, without blame.
• Offer two new time slots.
• Note the outcome in the enquiry.

Example text messageHello, this is [your first name] from [your company]. I will see you tomorrow at [time]. If the time no longer suits you, just tell me and we will find another slot.